Company
Operations and Support Engineer/Specialist
JOB LOCATION: Menlo Park, CA
JOB TITLE: Operations and Support Engineer/Specialist
JOB DURATION: Full time
TRAVEL: 5%
ABOUT THE COMPANY:
Silver Tail Systems is a growing startup in the website security space specializing in protecting websites from fraud and other types of abuse. Silver Tail Systems’ products stop online criminals who victimize websites and innocent online users. We level the playing field in a company’s fight against online bad guys through market leading tools utilizing statistical inference and pattern recognition, state-of-the-art engineering, and anti-fraud techniques developed for some of the world’s largest websites. Silver Tail Systems takes pride in our environment of high-energy, fast-pace, and collaborative can-do attitudes.
JOB DESCRIPTION:
Silver Tail Systems is looking for an experienced Operations and Support Engineer with the substantial support experience, technical skills and a solid understanding of the online or website fraud space. This role encompasses both internal system operations and external customer support. The role will be muti-faceted, highly varied, and driven by the need to support a company experiencing hyper-growth. This individual should be highly motivated, resourceful, enjoy taking on new challenges, and be very adept at working in a small company. This candidate will join a small but growing team of professionals who are true A players in their respective areas.
RESPONSIBILITIES:
- Manage and support Silver Tail Systems Internal System Operations
- Manage the company’s internal networks including development and production
- Manage ‘remote-hands’ at Silver Tail Systems’ datacenter
- Manage capacity planning of Silver Tail Systems’ environments
- Assist Silver Tail Systems’ Solutions Engineering team:
- Respond to customer system issues and ensure they are driven to resolution
- Perform remote installations of Silver Tail Systems software
- Interact with the development team to understand software issues and resolution of those issues
- Consistently evaluate the installation process to find new ways to improve the perceived value of the offerings.
- Candidate will be a supportive team member as well as work independently on multiple projects in a fast-paced environment
QUALIFICATIONS:
- Must be competent in LINUX with basic shell scripting skills
- Must understand distributed architecture
- Must have basic networking understanding
- Experience with port mirroring (SPAN or VACL) is a plus
- Experience with secure protocols (SSL and HTTPS) is a plus
- Intelligent and creative
- Strong interpersonal and communication skills
- At least 5 years of experience as in support, engineering, or a combination of the two
CONTACT INFORMATION: careers@silvertailsystems.com
Absolutely no recruiters, third parties, offshore or outsourcers.
Let us show you
For a demonstration of the insight and control Silver Tail Systems can provide, please contact our sales team who would be happy to show you the power of our technology.
Word on the Street
M86 reported an attack in the UK where around £700,000 was raided from banks and more than 100,000 computers were infected via a botnet by an organised network of cyber criminals. That attack, shows that banks need to look at both authentication information and at the behavior of user sessions to detect these types of attacks. It is critical for banks and other online organizations to understand the behavior of their web sessions to detect these sophisticated types of threats.
Laura Mather, Founder and VP of Product Marketing at Silver Tail Systems
